So we got organized. It looked like this;
We got engaged in January.
We decided to get married in August.
We would honeymoon in October/November, which was not peak time for travel in Europe, making it cheaper, but also before Christmas, which was a peak time in our stores.
We told our key staff in each store, that we were going to be married in August, and honeymoon in October. We were going to take 1 week off for the wedding, and 5 weeks for the honeymoon. They nearly fell over! “How was everything going to run without you”, they asked?
“Easy,” we said, “we will train you to do all that we do and we will pay you to do it.” They all agreed and we got to work training them.
The training looked like this;
We documented every job we did and wrote down how we did it, creating procedures.
We chose which staff member was going to take that job on and we trained them using the procedures.
They did those jobs for a period of 6 months, until it was second nature.
We also created emergency procedures and ran through those for practice.